Bislab is well-funded and one of the fastest growing companies in Norway. We are a group of 30+ driven individuals with mostly technical backgrounds from companies and institutions such as Microsoft, Cognite, CERN, McKinsey and Oxford.

Our customers are banks, insurers, telcos, energy companies and debt collectors who integrate our APIs into processes they depend on every day. You will be responsible for shepherding large enterprises through complex integrations and building relationships across stakeholders over time.

We are still a small company, so the person who defines the customer success strategy is also the person who runs the onboarding call, answers the technical questions and grows the customer into new markets and products. We expect you to build the function AI-first. Not a customer success team that automates later, but a function designed around automation from the first month, where onboarding, monitoring and upsell run far leaner than headcount suggests.

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Why join Bislab?

• Build the function from first principles. You define how Bislab onboards, supports, retains and expands its customers: processes, tooling and metrics from day one.
• Own the revenue we already have. Net revenue retention, expansion and renewals across the customer base. 
• Technically demanding customers. Our buyers integrate APIs into core credit processes. You will work with product owners, developers and risk teams on both sides of the table.
• Close to product and leadership. You work directly with the founders, Head of Sales, product and engineering. What you hear from customers shapes what we build next.
• Nordic and beyond. Our customers span the full Nordics, with more new markets opening soon. You will build a customer success model that works across borders.
• AI-first. You will run a customer success function that is materially leaner than its size would suggest.
• Meaningful technology. Our products improve credit processes across industries and countries. At Bislab, you will contribute to technology with genuine impact.
• Early-team ownership. As an early team member you’ll have the opportunity to own a share of the company and directly influence our strategic direction.

Responsibilities

As Head of Customer Success at Bislab, you take strategic and operational ownership of the full post-sale customer journey:

• Strategic responsibility for the customer success function across the group, including structure, priorities, metrics and tooling.
• Owning net revenue retention, renewals and expansion across the customer base, with clear targets you report on to leadership.
• Onboarding: taking customers from signed agreements to live production quickly, in close collaboration with sales and engineering.
• Building and running a customer health model that flags risk and opportunity early, based on usage data, support signals and commercial context.
• Identifying and driving expansion: new products, new use cases, new volumes and new markets within existing customers, handing qualified opportunities to sales where relevant.
• Owning second-line customer support and the escalation path into engineering, and making sure customers get clear, fast answers.
• Translating customer feedback into prioritised, well-argued requirements for product and engineering.
• Building the customer-facing material that reduces friction: documentation, onboarding guides, release communication and self-service resources.
• Defining the playbooks, systems and processes we will scale customer success on, and hiring into the team as the customer base grows.
• Working with the Head of Sales to make the handover from new sale to long-term customer seamless in each market.
• Automating all of the above with AI and modern tooling, so the function scales without scaling headcount.

What We’re Looking For

• Solid customer success, account management or customer-facing experience from a B2B technology company or scale-up, ideally with API or data products.
• Proven ownership of retention, renewal and expansion targets, with results you can point to.
• Comfortable in technical conversations: you understand how an API integration works and can sit between a customer’s developers and our engineers without losing the thread.
• Commercial instincts: you spot expansion opportunities, you understand contract terms and pricing, and you know when to bring in sales.
• Genuinely AI-native: you use AI daily in your own work and have automated real processes, not just talked about it.
• Comfortable being the entire function, with no one to delegate to, and motivated to build the team over time.
• A practical, execution-focused mindset with a strong sense of ownership towards the customer.
• Experience from financial services, credit risk or regulated industries is an advantage.
• Fluency in Norwegian or Swedish, with excellent English skills.

We care less about your current title than your capacity.

Not ready to apply yet, but want to discuss the opportunity informally? Feel free to contact us at careers@bislab.no